Return Policy

At Wired Bike, your satisfaction is very important to us. We know it's sometimes necessary to return or exchange an item. Wired Bike accepts the return of all unused merchandise in it's original manufacturer packaging up to 30 days from the date of purchase. All returns must be authorized by Wiredbike.com. Please call our customer service department toll-free at 1-888-502-0217 for return authorization. Customer is responsible for shipping costs to return products. Merchandise to be returned must be received by us before the 30 day guarantee expires. An authorization to return is not a guarantee of a refund. Items must be returned in brand new condition and according to the policy specified above to ensure a refund is processed. Products must not have been worn or used in any way.

Please package and ship your return carefully.

All merchandise MUST be returned in original packaging. There is no credit given for merchandise returned without original manufacture packaging and all materials.

Any unauthorized return will not be refunded and cannot be returned.

We do not accept COD parcels.

All shipping charges are the responsibility of the purchaser.

Shipping charges are not refundable.

A copy of your proof of purchase and Return Authorization # must be included with your return.

DEFECTIVE RETURNS

Wiredbike will replace any defective product within the first 30 days of purchase. Please notify us before the 30 day period for Return Authorization (RA#). Upon authorization to return defective product, all instruction manuals and accessories must be included with the return. Following the thirty day period all Manufacturers warranties will be in effect.

Prior to obtaining (RA) from us please contact the manufacturer to determine if the product is defective or for help with use issues.